FAQ/Island Customs

Even paradise has its own customs.

In order to maintain our reputation for privacy we have created this helpful guide.​

 

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(800) 343-8567

Resort

High Season Deposit Policy:
April 1st, 2020 – May 31st, 2020
December 18th 2020 – May 31st, 2021
Three night deposit (including tax and resort fee) due at time of booking, remainder of reservation balance due 30 days prior to arrival.

Shoulder/Off Season Deposit Policy:
June 1, 2020 – December 17th, 2020
Two night deposit (including tax and resort fee) due at time of booking, remainder of reservation balance due 30 days prior to arrival.

We adhere to a very strict cancellation policy. Cancellations made 31 days or more prior to arrival will result in a $250 cancel penalty. Cancellations made within 30 days of arrival are non-refundable. All deposits are non–transferable to alternate dates; however, you are welcome to send someone else in your place. Should it be necessary for you to depart earlier than your confirmed date, you will be responsible for the full amount of your intended stay.

Should you not show up for your intended visit, your entire advance deposit will be retained.

All of our suites are non-smoking. Guests are welcome to smoke on the outdoor veranda of their suite. There is no smoking in The Dining Room.

We do not permit children under the age of 18 on the island.

We do not permit pets on the island. 

To enhance your experience, telephones and televisions are intentionally absent from your suite. Each suite is equipped with a phone that connects to several in-house island amenities, only. Complimentary WiFi is available in the Great Room, as is a television.

Your suite rate is subject to 12.5% tax. A 12.5% resort fee will be added to your suite or dockage rate. All food and alcoholic beverages are subject to 7.5% tax and 20% service. 

While we are island casual, when in The Dining Room gentlemen are asked to wear a collared shirt. Swimsuits are not allowed in The Dining Room and, for your safety, shoes are required. 

Check-in is 4:00 pm and check-out is 12:00 pm.

Due to the limited number of suites, we regret that we cannot guarantee suite assignments, however we will try to accommodate your request.

We encourage you to make spa reservations in advance by calling 305-515-3028.

We do not permit personal coolers on the island. All food and beverage consumed in public areas must be purchased from the resort.

We provide motor yacht service to the island from 9:30 am to 9:30 pm. Should you need service before or after this time, you may incur a Captain’s fee. Our schedule is as follows:

Departs     Time 
Shore         9:30 am 
Island        10:00 am 
Shore         10:30 am 
Island         11:00 am 
Shore         11:30 am 
Island         12:00 pm 
Shore         12:30 pm 
Island         1:00 pm 
Shore         1:30 pm 
Island         2:00 pm 
Shore         2:30 pm 
Island         3:00 pm 
Shore         3:30 pm 
Island         4:00 pm 
Shore         4:30 pm 
Island         5:00 pm 
Shore         5:30 pm 
Island         6:00 pm 
Shore         6:30 pm 
Island         7:00 pm 
Shore         7:30 pm 
Island         8:00 pm 
Shore         8:30 pm 
Island        9:00 pm 
Shore        9:30 pm

Check with our staff for scheduling and cost information. Please call us in advance to advise of your estimated time of arrival so that we may alert our Captain.